Support desk

We’re here to help you submit a request that works for your group. If something feels unclear, ask us—then we’ll help you refine the details.

If you already submitted a request, include the date and traveler count in your message so we can route it correctly.

For accessibility needs, mention any mobility, stroller, or special seating considerations.

Can I request a specific time of day?

Yes—include your preferred time window in your message. We’ll confirm what’s available and suggest alternatives if needed.

Do you accommodate mixed ages and group needs?

Many groups do. Tell us who’s traveling and any comfort considerations so we can guide you to the best fit.

Where should we go on the day of the experience?

We confirm the exact check-in and location steps after your request is reviewed. You’ll have everything you need ahead of time.

If you’re unsure what to ask, submit your request—our team can clarify the details for your group.